A test is running, but no campaign emails are being received

If a test is configured and no emails are received, check the following.

• Review your whitelisting settings in both your mail client and, if applicable, your security configuration to verify that you can receive emails from PhishingBox.
• Confirm that the template has valid "from" and "reply-to" domains. The template editor will display errors if the from email is not properly formatted. If the domains are not valid emails may be silently dropped.

• Confirm that a valid SMTP server is configured for the template. Click "Change SMTP Settings" from the template editor window. To use the PhishingBox server, these fields should be blank. To use a custom SMTP server, these fields should be configured with proper credentials.

• Confirm that a valid STMP server is configured for the account. Navigate to Administration > Settings > Mail Settings. If you have a custom mail server configured, verify that PhishingBox can connect to the mail server by clicking "Test SMTP". If you have the "Phishing Mail" option enabled, try disabling the option.