Mail Settings

The Mail Settings page shows you where system and phishing email will come from. You can connect Portal to a mail server via IMAP to use with the Report Phishing Outlook Add-in or to monitor replies from reply-to phishing email templates. You can connect to a mail server via SMTP in order to send Portal system emails or phishing emails from your own mail server.

To reach the Mail Settings page, navigate to Administration > Settings > Mail Settings.

1. General
2. IMAP (Incoming)
3. SMTP (Outgoing)

General

The General tab on the Mail Settings page shows an overview of the system email addresses, account manager, and saved system email and phishing email settings.

The System Email Addresses drop-down is the From and Reply-To address for all system emails. To use a custom System Email Address, you should also set up a custom SMTP connection as well (deliverability can be impacted if you are using a custom email address without an SMTP server). For reseller accounts, the parent account's selection will be displayed as the default selected option in sub-accounts. The no-reply@mail.phishingbox.com option will only show in a sub-account if it is chosen as the parent account setting.

You can send yourself a test system/phishing email by clicking the Send Test Email button.

IMAP (Incoming)

The IMAP (Incoming) tab allows you to configure an incoming mail server which will receive replies to phishing emails. To turn on the incoming mail server, flip on the switch and enter the credentials to the server.

Click the switch to reveal the incoming mail server configuration panel. Input the configuration specified by your mail server in order to allow Portal to connect to the inbox. This will allow Portal to read the contents of the mail server. The incoming mail server username is the inbox that will receive emails that were reported using the Report Phishing Outlook Add-in (desktop only COM add-in).

After configuring the mail server, click "Test IMAP" to verify that Portal can connect to the mail server properly. After connecting click "Save" to save the settings.

• Note: Some security configurations may block Portal from connecting to your mail servers. Consult with your software or hardware vendors for help with troubleshooting.
  

SMTP (Outgoing)

The SMTP (Outgoing) tab contains a setting that lets you configure your own SMTP server for sending email. Clicking the "Custom SMTP (Outgoing) Mail Server" switch will reveal the outgoing mail server configuration panel, where you can configure the SMTP server from which system and phishing emails will come. Input the configuration specified by your mail server in order to allow Portal to connect to the server via SMTP. This will allow Portal to send mail via your mail server.

RESELLERS ONLY: The "Use as Sub Account Phishing Mail" and "Use as Sub Account System Mail" will make all phishing/system mail in your sub accounts come from the SMTP server. In order for these settings to be used in a sub-account, your System Email Addresses (on the General tab) must also be set to "custom".

After configuring the connection to the mail server via SMTP, click "Test SMTP" to verify that Portal can connect to the mail server.

•  Note: Some security configurations may block Portal from connecting to your mail servers. Consult with your software or hardware vendors for help with troubleshooting.