Overview
Some reports found under the Report Generator include the Net Reporter Score (NRS). NRS measures a group's/campaign's/test's/individual target(s) susceptibility to a phishing attack in one number. This number is computed every time an action is taken on an email or landing page during a phishing test.
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View NRS
The NRS will appear in the summary section of a report, as pictured below:
NRS can also be viewed on test, campaign, group, and target details pages.
Calculating NRS
The equation used to compute the NRS is as follows:
Where is the number of emails reported,
is the number of failures, and
is the total number of emails received.
Thus, for a given unit (test, target, group, campaign), a negative NRS indicates more emails were failed than reported, a positive NRS indicates more emails were reported than failed.
Disabling NRS
NRS can be disabled in reports by switching the Replace NRS Section option on as pictured below:
If NRS is disabled, it will be replaced by the Action Timeline chart.