When generating reports, depending on your settings, one of the report sections will be labeled Net Reporter Score (NRS). NRS is a metric used by PhishingBox to measure the susceptibility to a phishing attack of targets in a group, campaign, test, or an individual target at a glance. NRS is computed every time an action is taken on an email or landing page during a phishing test.
The NRS will appear in the summary section of a report, as pictured below.
NRS can also be viewed on test, campaign, group, and target details pages.
The equation used to compute the NRS is as follows:
Where is the number of emails reported, is the number of failures, and is the total number of emails received.
Thus, for a given unit (test, target, group, campaign), a negative NRS indicates more emails were failed than reported, a positive NRS indicates more emails were reported than failed.
NRS can be disabled in reports by switching the 'Replace NRS Section' option on as pictured below.
If NRS is disabled, it will be replaced by the Action Timeline chart.