Net Reporter Score

Overview

Some reports found under Report Generator and Report Generator BG include the Net Reporter Score (NRS) section. NRS is a metric used by PhishingBox to measure the group's/campaign's/test's/individual target(s) susceptibility to a phishing attack at a glance. NRS is computed every time an action is taken on an email or landing page during a phishing test.

View NRS

The NRS will appear in the summary section of a report, as pictured below.

NRS can also be viewed on test, campaign, group, and target details pages.

Calculating NRS

The equation used to compute the NRS is as follows:

Where  is the number of emails reported,  is the number of failures, and  is the total number of emails received.

Thus, for a given unit (test, target, group, campaign), a negative NRS indicates more emails were failed than reported, a positive NRS indicates more emails were reported than failed.

Disabling NRS

NRS can be disabled in reports by switching the 'Replace NRS Section' option on as pictured below.

If NRS is disabled, it will be replaced by the Action Timeline chart.

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