Test Details – Support Center

To view test details, first go to the Manage Tests page (Tests/Campaigns > Manage Tests). You can then get to test details page in one of three ways:

Clicking on the name of the test.
Clicking on the View button in the Actions column.
Clicking the drop-down in the Actions column and choosing View Details.

The test details page should look similar to the below screen:

Read about each of these sections by following one of the below links.

Phishing Emails Summary
Summary Data, Detailed Data, and IP Map
Test Details
Emails
Actions
IPs
Templates

1. Phishing Emails Summary

From top-left to top-right is the number of delivered emails (green), opened emails (purple), clicked links in emails (yellow), data extended (red), received training (light blue), and reported phishing (dark blue) (read more about these terms in this article).

2. Summary Data, Detailed Data, and IP Map

In the Summary Data tab is a pie chart of your targets pass/fail rate, as well as the Net Reporter Score of the test. You can click on the menu button beside the pie chart to view the chart in fullscreen, print the chart, or download the chart as a PNG, JPEG, PDF, CSV, or XLS file.

The Detailed Data tab shows a more in-depth look at your targets' breakdown by actions. You will again have the option of viewing the chart in fullscreen, printing the chart, or downloading the chart.

The IP Map tab plots the IP addresses of actions. You can zoom in/out on the map. This map also has the option of being opened in fullscreen, printed, or downloaded. Additionally, you can open the map in Highcharts Cloud.

3. Test Details

The test details section describes the test settings. It shows the test name, campaign name, group name(s), test UUID, number of targets, number of scheduled/delivered/unsent/bounced emails, sending errors, templates used, webhook URL, auto-enroll, pass/fail notifications, start and end date/time, status (In Progress, Scheduled, Completed, etc.), metrics status, and the last time the metrics were updated.

At the bottom, you have the options to go back to the previous page or view an Executive Report of the test data by clicking on the Acrobat icon.

If the test has auto-enroll configured, then there will be a Course Details tab to the right of the Test Details tab. The Course Details tab will show which course(s) targets will be enrolled into on certain fail action types.

4. Emails

The bottom part of the Test Details page provides detailed data about the emails sent to each target in the test. It shows whether the metrics are current and when the metrics were ran on that email, the associated target name, email address, sub group, department, number of emails delivered/opened, number of times links were clicked in the email, data extended, training received, and whether the target reported the email as phishing (read more about these terms in this article).

To the right of the email details are three button icons: a report phishing flag (which will cause the email to that target to show up as reported on the test), an inspection image (which will take you to the target details page for that target), and a generate target report button (which will generate an Individual Target Report on that target). If the report phishing flag is blue, then there has not been a reported_manual action logged for that target in that test. If it is red, then a reported_manual action has been logged (i.e. a Portal user has manually logged on the test details page that the target has reported the email as phishing). Clicking a red flag will undo the reported_manual action.

Above the list of emails are three more icon buttons: Copy, CSV, Excel, and PDF. The Copy button will copy the emails data to your clipboard. The CSV, Excel, and PDF buttons will each download/open the data as CSV, Excel, or PDF files.

5. Actions

The Actions tab shows a breakdown by action for the test. It shows the email associated with the action, the date/time of the action, the action type (Email Opened, Reported, etc.), the IP address associated with the action, the type of operating system that caused the action, the browser on which the action was performed, and whether the target reported the email was reported as phishing. Also, there is a trash can icon that, if clicked, will allow you to delete an action. Deleting an action cannot be undone!

6. IPs

This section shows detailed information about the IP address from which the test actions originated. It shows the number of actions associated with each IP address, as well as the location, latitudinal and longitudinal location of the IP address and its filter. You may copy the IP data to your clipboard by clicking on the Copy icon button. You can download or open the IP data as CSV, Excel, or PDF file by clicking the appropriate button. The far-right column tells whether or not the IP is filtered out from the counts and why if it is (usually this will be blank). In the below image, the first action was filtered out because it was an action caused by Microsoft.

7. Templates

The templates section shows an overview of the templates used in the test. It shows the number of tests that that template was used in, the number of emails using each template, percent opened and failed, and the number of times that the template was reported as phishing. Clicking the magnifying glass will take you to the template. You may copy the template data to your clipboard by clicking on the Copy icon button. You can download or open the template data as CSV, Excel, or PDF file by clicking the appropriate button.