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My Account/Session Timeout

Overview

The My Account page allows users to manage their personal account information. This page is where users can update their name, initiate password changes, edit session length, and enable two-factor authentication.

 

  1. Accessing the My Account Page

  2. Fields and Options

  3. Security Actions

  4. Saving Changes

 


Accessing the My Account Page

To access the My Account page:

  1. Click on your username or profile icon (usually in the top-right corner).

  2. Select My Account from the dropdown menu.


Fields and Options

Email

  • The email address associated with your account.

First Name / Last Name

  • You can update your first and last name as needed.

  • These values are used for system personalization and opening support tickets.

Language 

  • Selecting a language will change the locale that the system emails are delivered in, if a matching locale is found. 

Session Timeout

  • Controls how long your session remains active without activity.

  • Reducing timeout improves security; increasing it may improve convenience.

  • Timeout lengths available are: 30 minutes, 1, 2, 4, 8 or 24 hours.

Default Table Page Length

  • Defines the table page length for all data/resource tables in the platform. 
  • Page lengths available are: 10, 25,100, 200, 500, 1000.

Security Actions

Change Password

  • Opens a form to manually update your account password.

  • Requires current password and confirmation of the new one.

Send Reset Password Link

  • Sends an email to the account address with a password reset link.

Add Two-Factor Authentication

  • Enables additional account protection using two-factor authentication (2FA).

  • You’ll be guided through setting up 2FA with an authentication app such as Google Authenticator or Microsoft Authenticator.


Saving Changes

  • Click Save to apply any updates you've made.

  • Click Cancel to exit the page without saving.


 

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