The following are troubleshooting options in order to fix issues with CSV importing:
- Ensure that the column headers are formatted correctly, with the required field names. For a full list of available headers, see our How to properly format a CSV file article.
- Download the import log (to download an import log, navigate to Targets / Groups > Manage Groups > Actions column dropdown for imported group > Download Last Import Log), and check the error message for any skipped targets.
- Check for proper formatting of country, language, and time zones. These are also listed in our How to properly format a CSV file article.
For more information regarding importing targets via CSVs, consult our documentation on Importing Targets from CSV and Importing Test Data.