FAQ

Reseller

• What should I do before creating accounts?

Courses / Programs

• What do I need to know about SSO for school?
• How do I import my own SCORM content?
• How do I create my own Program or Course?

Targets / Groups

• How do I create a group and import targets?
• What information can I store for each target?
• Can I store custom information for a target?

Templates

• Are there any landing or training page templates that collect and store data entered by targets?
• How do I create my own Template?
• What are Template Domains?
• What are Phishing Templates vs Landing Page Templates vs Training Page Templates?
• Where can I get pre-built phishing templates?
• How do I manage templates for my account?

Reports

• Can I access my information from the API?
• How do I export raw data?
• What are Custom Reports?
• What is the Quick Executive Report?
• Where do I start with the Report Generator?

Administration

• How do I add users to help manage our Phishing Test & Campaigns?
• What are Portal Users vs Targets?

Plugins

• How reliable is KillPhish's Advanced Threat Protection (ATP) scoring?
• What are the known limitations of KillPhish, KillPhish Lite, and the Report Phishing COM add-in?
• What is the difference between KillPhish, KillPhish Lite, and the Report Phishing COM add-in?
• What are the available plugins?

FAQ

• What is the "Net Reporter Score" (NRS)?
• Do you offer a free trial for the Portal?
• Can I sign up for a PhishingBox account online?
• How many users or administrators can we have on Portal?
• We are an audit firm, will we be charged based on the number of clients we have?
• We have many offices and would like to test them in separate groups. Can Portal separate the test into various locations?

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Setup and Configuration

• Can I sync my Office365/Azure Active Directory into a group?
• Are there phishing domains already available for use?

Tests / Campaigns

• What is the difference between a test and a campaign?
• What things do I need to do before I create my first campaign?
• Can I pause or stop a phishing test?
• Can I extend the end date of a Campaign / Test?
• How do I know my emails have sent?
• How do I know that the emails were delivered?