Frequently Asked Questions
Need help? Explore our FAQ library for step-by-step guidance, troubleshooting tips, and answers to common questions about phishing simulations, training campaigns, integrations, reporting, and account management.
API
Reseller
Courses / Programs
Targets / Groups
Templates
- Why can't I edit a training or landing page?
- How do I change the landing or training page for a template?
- What should I do if a template domain is flagged / marked as "BAD domain"?
- Do any landing or training page templates collect and store data entered by targets?
- How do I create my own Template?
- What are Template Domains?
- See all 9 articles
Reports
Administration
KillPhish Plugins
General/Other
- How many targets can I test in the free trial?
- How do I submit feedback on the platform / portal?
- I need help with licensing/seat counts/target emails
- What determines the placement of the Killphish reporting button in Outlook?
- What is the Net Reporter Score or "NRS"?
- Do you offer a free trial for the Portal?
- See all 23 articles
Setup and Configuration
Tests / Campaigns
- How do I create an attachment campaign
- How do I identify bounced emails and remove the targets that bounced?
- How do I add targets to active test/campaigns?
- How can I select more templates than required so that they are randomly assigned?
- How can I receive a email after a test/campaign completes?
- How can I send multiple emails to one target in a campaign?
- See all 13 articles